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Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them.

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We had advised the player to wait for the standard processing time of two weeks and assured him we would intervene if the issue persisted. The player had previously successfully withdrawn 4500 RON. Eventually, the player confirmed the receipt of the 2000 RON. We then marked the complaint as resolved.

The casino had requested additional documentation for account verification, which the player had provided. Following this, the casino had processed the refund of the player's winnings. The player had confirmed receipt of the refund, and we had marked the complaint as resolved.

The player from Germany is dissatisfied with the withdrawal process. The player confirmed she received her winnings.

The player from Austria deposited approximately 450 Euros but the amount was not credited to his casino account. Despite being debited from his account, the transferred money never arrived and support has not resolved the issue for 3 weeks. We closed the complaint becasue the player didn't reply to our messages and questions.

Thanks for the awesome review, dear ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random.

The player from Switzerland won a significant amount of money. His account was blocked after requesting a withdrawal. The player received the remaining balance, therefore we closed this complaint as resolved.

After she communicated with the Complaints Team, the casino had requested additional documents for account verification. After the necessary documents were provided, the casino had processed the refund. The player confirmed the receipt of her remaining winnings. Thus, the issue had been resolved successfully.

In our casino reviews, we always сайт collect data about available languages and customer support options. In the table below, you can see an overview of language options at PinoCasino.

You can send us a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.